water • purity • life 

Disconnect 

policy 


If water and/or sewer service is discontinued for non-payment or a broken payment arrangement, re-connection
charges will be assessed for costs associated with reinstating service. The serviced property will remain without water/waste water service until all charges, including re-connection charges, have been paid. A deposit may also be required to reestablish service.


Payments not received on their due date will be assessed a late fee of 1.5% of the total amount due and disconnection notice will be sent via USPS mail. Customers will have 10 days from the date on the date on the disconnection notice to make a payment.


Depending on the date given on your disconnect notice, you have until 4:45 pm on that given date to make a payment or payment arrangements to avoid a disconnect. Arrangements can not be made on or after the disconnect date. To re-establish services, Johnson Utilities requires a $50 re-connection fee in addition to the past due amount owed. The re-connection fee can not be billed. Payment by check is not allowed once services are disconnected. Only payment by money order and credit/debit cards are accepted.


​If your account currently does not have a security deposit on file, a deposit will be required to re-establish services. Depending on your service type. You may be required to pay the security deposit plus $50 re-connection fee in addition to the past due amount owed to re-establish your service.